Complaint
When purchasing products from the Yoer store, you can benefit from a 3-year manufacturer’s warranty.
Thanks to the Yoer Platinum Security package, you do not bear the cost of shipping the product.
A properly submitted complaint requires completing the complaint form electronically. After receiving the form, we will provide you with a link to generate a shipping label. Pack the product and make sure it is properly secured for transport. Generate and print the label, attach it to the parcel, and then deliver the parcel to a drop-off point. The offer applies only to complaints within Poland.
1.
Fill in the electronic complaint form.
2.
Pack the product.
3.
Send the parcel at a drop-off point.
Click here to fill in the complaint form.
More information about complaints can be found in points VIII and IX of the store terms and conditions.
You can also send the parcel at your own cost using a courier company of your choice to the following address:
Yoer sp. z o.o.ul. Logistyczna 1
64-020 Głuchowo
To submit a complaint, pack the product and make sure it is properly secured for transport. Order and pay for the courier, then send the parcel to the address indicated above. If you wish, you can submit your complaint to us via the form, by e-mail or by phone.
1.
To speed up the complaint processing, inform us about sending the product.
2.
Pack the product.
3.
Order a courier and send the parcel to the address indicated above.
Note: we do not accept cash-on-delivery parcels!
Click here to fill in the complaint form.
More information about complaints can be found in points VIII and IX of the store terms and conditions.