Terms and Conditions applicable until 22.04.2026

These Terms and Conditions define the general terms of use of the online store www.yoer.pl. Through the Online Store, the Service Provider provides electronic services to Customers and enables the conclusion of a Sales Agreement.

 

a) Customer - an entity to whom electronic services may be provided or with whom a Sales Agreement may be concluded in accordance with these Terms and Conditions and applicable law.

b) Consumer - a natural person performing a legal transaction with an entrepreneur that is not directly related to their business or professional activity.

c) Customer Account - an individual panel for each Customer, launched on their behalf by the Service Provider after the Customer completes Registration and concludes an agreement for the provision of the Customer Account service.

d) Individual Entrepreneur - a natural person concluding an agreement directly related to their business activity, if the content of that agreement shows that it is not of a professional nature for that person, arising in particular from the subject of their business activity made available under the provisions on the Central Registration and Information on Business.

e) Entrepreneur - a natural person, legal person or organizational unit without legal personality to which the law grants legal capacity, conducting business or professional activity in their own name and performing a legal transaction directly related to their business or professional activity.

f) Registration - the process of creating a Customer Account described in these Terms and Conditions.

g) Online Store - the online store operating at www.yoer.pl

h) Seller - Yoer sp. z o.o., ul. Jana Henryka Dąbrowskiego 267, 60-406 Poznań, Tax Identification Number: 698-186-14-13, KRS: 0000977297, BDO: 000577525.

i) Goods - a product presented by the Seller through the Online Store, which may be the subject of a Sales Agreement.

j) Sales Agreement - a distance sales agreement concluded between the Customer and the Seller under the terms set out in these Terms and Conditions.

k) Services - free services provided electronically by the Service Provider to Customers:

- Chat,

- Newsletter,

- Contact form,

- maintaining a Customer Account.

l) Service Provider - Yoer sp. z o.o., ul. Jana Henryka Dąbrowskiego 267, 60-406 Poznań, Tax Identification Number: 698-186-14-13, KRS: 0000977297, BDO: 000577525.

 

1. In order to create a Customer Account, the Customer is required to complete free Registration.

2. Registration is not necessary to place an order in the Online Store.

3. In order to Register, the Customer should complete the registration form provided by the Service Provider on the Online Store website and send the completed registration form electronically to the Service Provider by clicking the “Register” button in the registration form. During Registration, the Customer provides their e-mail address and sets an individual password. In addition, the Customer may provide delivery address details and company details for a VAT invoice.

4. While completing the registration form, the Customer has the opportunity to read the Terms and Conditions and must accept their content by ticking the relevant box in the form.

5. After sending the completed registration form, the Customer receives confirmation of Registration from the Service Provider to the e-mail address provided in the registration form. At that moment, an agreement for the electronic provision of the Customer Account service is concluded, and the Customer gains access to the Customer Account and the ability to change the data provided during Registration.

 

1. The information contained on the Online Store website does not constitute an offer by the Seller within the meaning of the Civil Code, but only an invitation for Customers to submit offers to conclude a Sales Agreement.

2. The Customer may place orders in the Online Store via the website www.yoer.pl or by phone. Prior Registration is not required to place an order in the Online Store.

3. A Customer placing an order via the Store website completes the order by selecting Goods and adding them to the “cart”. After completing the entire order, the Customer selects the payment method and delivery type, provides contact details (with or without Registration) or logs into the Customer Account. Before placing the order, the Customer is informed of the total price for the selected Goods and shipping costs, must accept the Terms and Conditions and consent to the processing of personal data. The order is placed by clicking the “Order and pay” button.

4. Placing an order referred to in section 3 constitutes the Customer’s submission to the Seller of an offer to conclude a Sales Agreement for the Goods covered by the order.

5. A Customer placing an order by phone uses the telephone number provided on the Store website. When placing an order by phone, the Customer provides the name of the Goods from among the Goods available on the Store website, specifies the method and address of Delivery and the form of payment, and provides an e-mail address and delivery address. When placing an order by phone, the Customer is informed about the Seller’s details, the total price of the selected Goods, the total cost of the selected Delivery method, and all additional costs that the Customer is obliged to bear in connection with the Sales Agreement.

6. After the order has been placed and the possibility of fulfilling it has been verified, the Seller sends confirmation of order acceptance to the e-mail address provided by the Customer, which constitutes the Seller’s declaration of acceptance of the offer, and upon receipt by the Customer, the Sales Agreement is concluded.

 

1. If an order is placed via the Store website, the Customer may choose the following payment methods for the ordered Goods:

a. Online payment (online transfers, payment cards (Visa, Mastercard), Google Pay, BLIK, traditional bank transfer),

b. Cash on delivery,

c. Installment payment,

d. Deferred payment.

2. If an order is placed by phone, the Customer may choose the following payment methods for the ordered Goods:

a. Online payment (online transfers, payment cards (Visa, Mastercard), Google Pay, BLIK, traditional bank transfer),

b. Cash on delivery.

3. The Customer should pay for the order in the amount resulting from the concluded Sales Agreement within:

a. 7 days - for traditional bank transfer payment,

b. 5 days - for online payment.

4. If the Customer fails to make payment within the period referred to in section 2, the Seller has the right to withdraw from the Sales Agreement. After the ineffective expiry of the payment deadline, the Seller will send the Customer a statement of withdrawal from the agreement.

5. Until receipt of the Goods, the Customer has a contractual right to withdraw from the agreement in accordance with Article 395 of the Civil Code. The Customer may exercise this right by submitting a statement to the Seller, in particular by using the dedicated link available in the e-mail confirmation of the order. This contractual right of withdrawal is separate from the Consumer’s rights arising from legal provisions and therefore does not infringe or limit the right to withdraw from the agreement within 14 days under the Consumer Rights Act.

6. In the case of institutional customers, it is possible to individually agree on the payment method and deadline, including so-called deferred payment.

 

1. For prepaid orders over PLN 100, delivery costs are borne by the Seller.

2. Deliveries are carried out by courier shipments: DHL, FedEx, Poczta Polska, ORLEN Paczka, InPost and InPost parcel lockers.

3. Cash on delivery orders and prepaid orders (after the funds have been credited to the Seller’s account) are processed according to the following schedule:

a. by 8:00 p.m. (DHL courier)

b. by 2:00 p.m. (Poczta Polska)

c. by 3:00 p.m. (InPost parcel lockers and courier)

d. by 1:00 p.m. (FedEx courier)

e. by 1:00 p.m. (ORLEN Paczka)

f. by 12:00 p.m. (Geis courier)

g. by 1:00 p.m. (DPD courier)

4. Shipment of pre-order Goods is carried out according to the date indicated on the given Goods page.

5. Shipments are dispatched only on business days.

6. Personal collection is possible at the Seller’s address (Yoer sp. z o.o., ul. Jana Henryka Dąbrowskiego 267, 60-406 Poznań). Personal collection of an order is possible no earlier than the day after the order has been paid for, only on business days, from 9:00 a.m. to 4:00 p.m.

7. Price lists and delivery times apply only to shipments delivered within Poland. International shipping is possible after prior contact with the Seller and agreement on the delivery terms.

 

1. The Customer who purchased Goods in the Online Store receives the YOER PLATINUM SECURITY PACKAGE free of charge.

2. YOER PLATINUM SECURITY is an extensive after-sales service package under which the Customer receives:

- 3-year warranty,

- 100 days for a free return,

- door-to-door guarantee / statutory warranty,

- a product from a Polish manufacturer,

- Polish service,

- access to accessories,

- in the event of an accepted complaint, quick delivery of a defect-free product or a refund.

 

Consumers

1. The Seller is liable to the Consumer for any lack of conformity of the Goods with the Sales Agreement existing at the time of delivery and disclosed within two years from that moment, unless the shelf life of the Goods, as specified by the Seller, its legal predecessors or persons acting on their behalf, is longer.

2. The Goods conform to the Sales Agreement if, in particular, the following are consistent with the Sales Agreement:

a) description, type, quantity, quality, completeness and functionality, and in relation to Goods with digital elements - also compatibility, interoperability and availability of updates;

b) suitability for the particular purpose for which the Consumer needs them, of which the Consumer informed the Seller no later than at the time of conclusion of the Sales Agreement and which the Seller accepted.

3. In addition, in order for the Goods to be considered compliant with the Sales Agreement, they must:

a) be suitable for the purposes for which Goods of this type are usually used, taking into account applicable legal provisions, technical standards or good practices;

b) be present in such quantity and have such features, including durability and safety, and in relation to Goods with digital elements - also functionality and compatibility, as are typical for Goods of this type and which the Consumer may reasonably expect, taking into account the nature of the Goods and the public assurance made by the Seller, its legal predecessors or persons acting on their behalf, in particular in advertising or on a label, unless the Seller proves that:

- the Seller did not know about the given public assurance and, reasonably assessed, could not have known about it,

- before conclusion of the Agreement, the public assurance was corrected while maintaining the conditions and form in which the public assurance was made, or in a comparable manner,

- the public assurance did not affect the Consumer’s decision to conclude the Sales Agreement;

c) be delivered with packaging, accessories and instructions that the Consumer may reasonably expect to receive;

d) be of the same quality as the sample or model made available by the Seller to the Consumer before conclusion of the agreement and correspond to the description of such sample or model.

4. The Seller is not liable for the lack of conformity of the Goods with the Sales Agreement to the extent referred to in sections 2 and 3 above if the Consumer, no later than at the time of conclusion of the Agreement, was expressly informed that a specific feature of the Goods deviates from the conformity requirements with the Agreement set out in sections 2 and 3 above, and expressly and separately accepted the lack of that specific feature of the Goods.

5. The Seller is liable for the lack of conformity of the Goods with the Sales Agreement resulting from improper installation of the Goods if:

a) it was carried out by the Seller or under the Seller’s responsibility;

b) improper installation carried out by the Consumer resulted from errors in the instructions provided by the Seller.

6. If the Goods are not compliant with the Sales Agreement, the Consumer may request their repair or replacement.

7. The Seller may replace the Goods when the Consumer requests repair, or the Seller may repair the Goods when the Consumer requests replacement, if bringing the Goods into conformity with the Sales Agreement in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller. If impossibility or excessive costs apply to both repair and replacement, the Seller may refuse to bring the Goods into conformity with the Agreement. In such a case, the Consumer may submit a statement of price reduction or withdrawal from the Agreement. When assessing excessive costs for the Seller, all circumstances of the case are taken into account, in particular the significance of the lack of conformity of the Goods with the Sales Agreement, the value of the Goods compliant with the Sales Agreement and excessive inconvenience to the Consumer resulting from a change in the method of bringing the Goods into conformity with the Sales Agreement.

8. The Seller repairs or replaces the Goods within a reasonable time from the moment the Seller was informed by the Consumer about the lack of conformity of the Goods with the Sales Agreement.

9. The costs of repair or replacement of the Goods are borne by the Seller. The Consumer is obliged to make the Goods subject to repair or replacement available to the Seller for collection, which takes place at the Seller’s expense.

10. If the Goods were installed before the lack of conformity of the Goods with the Agreement was revealed, the Seller disassembles the Goods and reinstalls them after repair or replacement, or commissions these activities at the Seller’s expense.

11. The Consumer may submit a statement of price reduction or withdrawal from the agreement if the Goods are not compliant with the Sales Agreement when:

a) the Seller refused to bring the Goods into conformity with the Sales Agreement;

b) the Seller did not bring the Goods into conformity with the Sales Agreement;

c) the lack of conformity of the Goods with the agreement still exists despite the Seller’s attempt to bring the Goods into conformity with the Sales Agreement;

d) the lack of conformity of the Goods with the agreement is so significant that it justifies immediate price reduction or withdrawal from the Sales Agreement;

e) it is clear from the Seller’s statement or circumstances that the Seller will not bring the Goods into conformity with the agreement within a reasonable time or without excessive inconvenience to the Consumer.

12. The reduced price must remain in such proportion to the price resulting from the Sales Agreement as the value of the Goods not compliant with the Sales Agreement remains to the value of the Goods compliant with the Sales Agreement. The refund resulting from exercising the right to reduce the price shall take place no later than within 14 days from the date of receipt of the Consumer’s statement on price reduction.

13. The Seller may refuse to accept the Consumer’s statement of withdrawal from the Sales Agreement if the Seller proves that the lack of conformity of the Goods with the Sales Agreement is insignificant.

14. In the event of withdrawal from the Sales Agreement, the Consumer immediately returns the Goods to the Seller at the Seller’s expense. The Seller refunds the price no later than within 14 days from the date of receipt of the Goods (if the Goods are collected by the Seller or on the Seller’s behalf) or proof of their return shipment (if the Consumer returns the Goods independently).

14¹. If the Consumer received a free gift together with the Goods (a free product added as part of a promotion), the Consumer is obliged to return it under the same rules as the main Goods. If the free gift is not returned, the Seller has the right to charge the Consumer its value corresponding to the retail price of that product outside the promotion.

15. Any complaints related to the Goods or performance of the Sales Agreement may be submitted by the Consumer in any form. The preferred form is written form using the complaint form proposed by the Seller.

Click here to download the form.

16. The Seller will respond to the complaint within 14 days from the date it is submitted.

17. A Buyer who is a Consumer may use out-of-court complaint handling and claim enforcement methods. Information on how to access these procedures can be found at https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php

Individual Entrepreneurs

18. The provisions of point VIII sections 1-16 of the Terms and Conditions concerning Consumers also apply to Individual Entrepreneurs.

Entrepreneurs

19. The Seller is liable towards the Entrepreneur if the Goods have a defect (statutory warranty).

20. The Seller is liable under the statutory warranty if a physical defect is found before the expiry of two years from delivery of the Goods. A claim for removal of the defect or replacement of the Goods with defect-free Goods expires after one year from the date the defect is found.

21. If the Goods have a defect, the Entrepreneur may:

a) submit a statement of price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without excessive inconvenience to the Entrepreneur replaces the defective Goods with defect-free Goods or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the Seller or the Seller has failed to fulfill the obligation to replace the Goods with defect-free Goods or remove the defects. The Entrepreneur may, instead of the defect removal proposed by the Seller, request replacement of the Goods with defect-free Goods, or instead of replacement of the Goods request removal of the defect, unless bringing the item into conformity with the agreement in the manner chosen by the Entrepreneur is impossible or would require excessive costs compared with the method proposed by the Seller. When assessing excessive costs, the value of defect-free Goods, the type and significance of the identified defect, and the inconvenience to which the Entrepreneur would be exposed by another method of satisfaction are taken into account.

b) request replacement of the defective Goods with defect-free Goods or removal of the defect. The Seller is obliged to replace the defective Goods with defect-free Goods or remove the defect within a reasonable time without excessive inconvenience to the Entrepreneur. The Seller may refuse to satisfy the Entrepreneur’s request if bringing the defective Goods into conformity with the Sales Agreement in the manner chosen by the Entrepreneur is impossible or, compared with the other possible method of bringing them into conformity with the Sales Agreement, would require excessive costs. The Seller may also refuse to replace the item with a defect-free one or remove the defect if the costs of fulfilling this obligation exceed the price of the sold item.

22. Any complaints related to the Goods or performance of the Sales Agreement may be submitted by the Entrepreneur in any form. The preferred form is written form using the complaint form proposed by the Seller.

Click here to download the form for Goods purchased after 01.01.2023.

23. The Seller will respond to the complaint within 14 days from the date it is submitted.

Goods purchased before 01.01.2023

1. With regard to complaints concerning Goods purchased before 01.01.2023 (the date of conclusion of the Sales Agreement applies), the provisions of the previously applicable Terms and Conditions apply. The Terms and Conditions are available for download here.

2. Click here to download the form for Goods purchased before 01.01.2023.

 

The Goods offered by the Seller are covered by a 36-month warranty of the Seller or manufacturer. Warranty terms are specified in the warranty card.

Click here to download the warranty card.

 

1. A Consumer who has concluded a Sales Agreement may withdraw from it within 100 days without giving any reason.

2. The withdrawal period from the Sales Agreement begins, for a Sales Agreement under which the entrepreneur delivers the Goods - from taking possession of the Goods by the Consumer or a third party indicated by the Consumer other than the carrier, and if the Sales Agreement covers many Goods delivered separately, in batches or in parts - from taking possession of the last Goods, batch or part; for other agreements - from the date of their conclusion.

3. The Consumer may withdraw from the Sales Agreement by submitting a withdrawal statement to the Seller. The statement may be submitted using the form template provided by the Seller on the Store Website. To meet the deadline, it is sufficient to send the statement before its expiry.

Click here to download the withdrawal form.

4. In the event of withdrawal from the Sales Agreement, it is considered not to have been concluded.

5. The Consumer is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the date on which the Consumer withdrew from the Sales Agreement. To meet the deadline, it is sufficient to contact the Seller to determine the pickup address for the returned Goods. The Consumer does not bear the costs of returning the Goods. This applies only to collection of the Goods within Poland.

5¹. If the Consumer received a free gift together with the Goods (a free product added as part of a promotion), the Consumer is obliged to return it under the same rules as the main Goods. If the free gift is not returned, the Seller has the right to charge the Consumer its value corresponding to the retail price of that product outside the promotion.

6. The Consumer is liable for any reduction in the value of the Goods resulting from using them in a manner exceeding what is necessary to establish the nature, characteristics and functioning of the Goods.

7. The Seller is obliged to immediately, but no later than within 14 days from the date of receipt of the Consumer’s statement of withdrawal from the Sales Agreement, refund all payments made by the Consumer, including the cost of Delivery of the Goods to the Consumer. The Seller may offer to collect the Goods from the Consumer. If the Seller does not do so, the Seller may withhold the refund of payments received from the Consumer until receiving the Goods back or until the Consumer provides proof of sending them back, whichever occurs first.

8. The Seller refunds payments using the same payment method used by the Consumer, unless the Consumer has expressly agreed to another refund method that does not involve any costs for the Consumer.

9. If the Consumer chose a method of delivery of the Goods other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Consumer for the additional costs incurred.

10. When returning part of an order concerning the purchase of a set, the Consumer loses the right to the discount obtained on this account. The refund amount will be reduced by the difference between the product price in the set and the product price outside the set.

11. The provisions of point X of the Terms and Conditions also apply to the Individual Entrepreneur.

 

1. Services are provided 7 days a week, 24 hours a day, except for the Chat service, which is provided on business days from 8:00 a.m. to 4:00 p.m.

2. The Service Provider reserves the right to choose and change the type, form, time and method of providing access to selected listed services, of which the Customers will be informed in the manner appropriate for changes to the Terms and Conditions.

3. The newsletter service consists of the Service Provider sending messages containing information about new services or products to the e-mail address. The Newsletter is sent by the Service Provider to all Customers who have subscribed to this service.

4. The contact form service consists of enabling the sending of a message to the Service Provider using the form placed on the Store Website. Resignation from the contact form service is possible at any time and consists of ceasing to send messages to the Service Provider via the above-mentioned form.

5. The Customer Account service is available after Registration under the rules described in these Terms and Conditions and consists of providing the Customer with an individual panel within the Store Website, which enables the Customer to perform a number of activities without the need to enter data in forms each time, in particular placing orders based on data assigned to the Customer Account, tracking the status of orders placed via the Account and the history of such orders, and editing data assigned to the Customer Account.

6. A Customer who has completed Registration may request deletion of the Customer Account, which may be deleted within up to 14 days from the request.

7. The chat service consists of establishing real-time contact between the Customer and the Service Provider through a communicator operated by the Service Provider. Resignation from the chat service is possible at any time and consists of ceasing to use the communicator operated by the Service Provider.

8. The Service Provider is entitled to block access to the Customer Account and Services if the Customer acts to the detriment of the Service Provider or the Seller, acts to the detriment of other Customers, violates legal provisions or the Terms and Conditions, and also when blocking access to the Customer Account and Services is justified by security reasons, in particular breaking the security of the Store Website or other hacking activities. Blocking access to the Customer Account and Services for the above-mentioned reasons lasts for the period necessary to resolve the issue constituting the basis for blocking access to the Customer Account and Services. The Service Provider notifies the Customer of the blocking of access to the Customer Account and Services at the address provided by the Customer in the registration form.

9. The Customer may submit a complaint to the Service Provider in connection with the use of the Services. The complaint may be submitted electronically. In the complaint, the Customer should include a description of the problem that occurred. The Service Provider reviews complaints and responds to the Customer immediately, but no later than within 14 days.

 

1. In the event of a dispute arising under the concluded Sales Agreement or the agreement for the provision of electronic services, the parties will seek to resolve the matter amicably. The law applicable to resolving any disputes arising under these Terms and Conditions is Polish law.

2. The Service Provider reserves the right to amend the Terms and Conditions. An amendment to the Terms and Conditions enters into force within 7 days from publication on the Store Website. The Service Provider will inform the Customer 7 days before the new Terms and Conditions enter into force about the amendment to the Terms and Conditions by means of an electronic message. If the Customer does not accept the new content of the Terms and Conditions, the Customer is obliged to notify the Service Provider of this fact, which results in termination of the agreement in accordance with the provisions of the Terms and Conditions.